Customer Service


In addition to maintaining thousands of manufacturers' IFU and PM documents, your subscription to oneSOURCE includes exceptional customer service.

By continuously updating our database, we keep your facility compliance-ready 365 days a year. If you need a particular manufacturer or document that isn't listed in our database, simply submit your request online. Our Customer Service team responds to your document needs by acting as a liaison with the manufacturer, obtaining the relevant manufacturers' IFU or PM document and notifying you when it's been added to the system.

Our Customer Service Team includes experienced operating room and sterile processing technicians qualified to answer any instrument or equipment sterilization questions, as well as any biomedical equipment preventive maintenance questions. Our Reps also stay on top of your facility's document needs, notifying you of revised documents even before the manufacturers themselves have posted new IFUs and PM manuals to their website.

As you can see, oneSOURCE is more than a database. It's an online community of healthcare facilities and manufacturers working together to improve patient safety. oneSOURCE equips you with the information you need so that you can focus on what you do best.

Keep in mind that all of this is at no additional charge with your subscription. To learn more, call us at 800-701-3560, email us at